Crocheted creations are typically made with milk cotton yarn or wool containing a blend of 60% cotton and 40% acrylic. These choices ensure soft, hypoallergenic, and durable products, suitable for sensitive skin and easy to care for. Their composition provides optimal comfort while maintaining their shape and color. The filling of cotton wool balls offers a fluffy texture and additional warmth, thanks to the insulating and breathable properties of wool, thus ensuring the quality and longevity of the products. For more details on the materials used for each model, please refer to the individual product descriptions.

You can customize the color or size of the crochet, but it will depend on the availability of materials and our ability to make it. You also have the option to order a custom model upon request. Please contact us for more details on your customization and to receive a quote for the price and manufacturing time.

Once your order is placed, it is usually shipped within 24 hours. You can expect your package to arrive within 2 to 4 business days via the Colissimo delivery service in France, or within 4 to 8 business days throughout Europe. To track the progress of your package, use the tracking number provided in the confirmation email sent once your order is confirmed.

You have 14 days from the receipt of your order to request a return without justification, in order to obtain a full refund. However, please note that discounted, personalized, or made-to-order items are not accepted for return. For more details on the return and refund policy, please refer to our dedicated page.

To preserve their beauty for as long as possible, I recommend washing them by hand with mild soap or machine washing at 30°C, using the gentlest cycle. After washing, please lay them flat to dry, avoiding any wringing or twisting. Ironing is not necessary.

Items marked as unavailable are typically restocked within 1 to 2 weeks, depending on the complexity and size of the designs, as well as the availability of our materials. Feel free to contact us for more details on the "unavailable" item you would like to order.